Sunday, March 6, 2011

Complaint letters


Hi everybody,

I'm Ana Vázquez, one of the TAR (Tutoras de Apoyo en Red). The ED (Equipo Docente) and the TARs (Ann and I) have decided to create this blog so that you can write in English. We know how difficult it is for a student to write in a language different from their own; however it's very important to try to do it.

So, let's start to write in English. So, this time I suggest writing a complaint letter. In the PDF file, in the forum of unit 1, you can find some information about complaint letters, the structure, so now, try to write one. The ED and the TARs are going to correct you, but we also think that it's very important you try to correct your own mates; it's collaborative writing and learning.

Come on and try it. It could be funny.

10 comments:

  1. I think this blog will be a great help for students. thank you very much

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  2. You're welcome and try to write as much as you can.

    See you here soon.

    Ana Vázquez

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  3. FLYING OR NOT FLYING, A QUESTION OF TIME.


    If we had to think about the fastest means of transport, the first idea would be flying. But is it as fast as some companies are trying to make us believe?

    First of all we have to say that if you think about speed, there is no other option; flying is, without any doubt, the fastest. However, if you think about how long it takes you to get to the plane the situation is just the opposite. It is not enough to be at the airport on time but also you have to be there in time. It means that for a national flight which leaves at 5 p.m. you need to be there at least one before, 2 hours if we are talking about international flights.

    If we think about punctuality we cannot say that flying is the most punctual means of transport. There are always lots of delayed or even cancelled flights due to lots of circumstances. They have a timetable that you must obey, but if the flight is delayed there are only excuses.

    Another negative aspect is the price of the flight tickets. You have to buy a ticket with, at least, one or two months in advance if you want to find a bargain. So once again you are not saving time because you have to organize your life beforehand.

    To finish, we could say that flying needs much more time than any other means of transport: time enough to buy the ticket, time enough to arrive at the airport and also time enough to waste at the airport while you are waiting for your delayed flight.

    In my opinion, although travelling by plane is not as quick as we would like, I am convinced that next Easter week we will find ourselves waiting at the airport once again.

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  4. Hello, my name is Victor and I am studying Turism in Malaga. It´s the first time I write in a blog. Do I have to write here my letter?

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  5. Dear Sir/Madam,

    My family had dinner at your new restaurant for the first time last fridays night and the experience was terrible. We arrived at nine and in spite of having our reservation, we had to wait for a free table during half an hour. This scene was shameful since there were no place to wait and all customers was watching us standing there like trees. When the waiter told us to sit, he chose the smallest table. We were four and we touch each other our elbows when we were trying to eat. It has become the worst dinner I have had in all my life. The mood was muggy, the food was reheated, so refried that my fish tasted as chicken and after some minutes we gave it up paying only the “delicatessen” we had eaten.

    I could follow describing more details about our scary night but I am only going to end my complaints telling you if want your recently restaurante to get succeed, you will have to improve a lot your service.

    At last, I would like to ask you for a compensation, for example the bill refund. I am open to other ideas.

    I hope to hear from you soon. In other case, I will write a complaint sheet to the Andalucian Council of Consume.

    Your faithfully

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  6. Could you please comment the mistakes found in the letter I have posted?

    Thank you.

    It would be great to improve my written english.

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  7. With regards to the means of transport and in spite of all the inconveniences a flight could cause, flying is the best way to travel. It´s the safest way and it´s not so expensive.

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  8. Hi, Mónica.

    Your essay is perfect: well done. Please go on writing, because I think it's a good practice for you and for your classmates.

    See you,

    Ana Vázquez (TAR)

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  9. Hi, Victor from Málaga.

    Yes, you can write here your letter as a comment, or, if you prefer, you can write it as a post. In that case, I need your email address to add you as an author.

    Come on, it's very easy and funny.

    See you,

    Ana Vázquez (TAR)

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  10. Hi anonymous! Here are some mistakes in your letter, but don't worry. You'll improve soon.

    Days of the week with Capital letters (Friday) and in this case, in singular.

    "for half an hour" we can't use "during" there, because we can't use "during" with periords of time, we use it with nouns or pronouns to talk about the lenght of time of an action.

    "there was no place" with the verb in singular form. "all customer were watching us..." remember the verb must be in plural, because the subject is plural too.

    "we touched elbows each other" remember that you are talking about the past.

    "it became the worst..." in the past, because you are talking about the past there.

    "the atmosphere was so shameful.." it's better "atmosphere" in this case and "muggy" refers to very hot and humid climate. In this situation the word you need is "shameful, embarrasing..."

    "it tasted of/like..."

    "if you want your recent restaurant to be successfu, you will have to improve your service a lot..." you need a subject for "want" and and adjective before "restaurant". "a lot" is at the end of the sentence; that's the right order.

    "Finally, I ..." "a refund" better without "the bill" because it's obvious. "otherwise, I would write ..."

    The structure is fine, so don't worry and go on writing, please.

    See you,

    Ana Vázquez (TAR)

    ReplyDelete